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Blacklist: Gave money, but no product

Update:  We have recently discovered www.SupplierBlacklist.com (SBL) which is a user generated list of bad suppliers. As of Dec 2012, we are no longer posting under-performing suppliers on the CSIC blog and encourage our readers to use SBL if they wish to expose a bad supplier or conduct due diligence.

Shenzhen Corporate Factory Industrial Xingye Co LTD has stolen from me. They took my money but didn’t supply the product. I would like to know if you can help.

ANSWER:

I am sorry to hear of your problems but I thank you for writing.

Could you give me the web address of this company so that I could list it on my blacklist of under-performing suppliers and help other buyers avoid this company?

Unfortunately, the situation you describe is not uncommon- factory ships low quality goods, then disappears rather than deal with the problem.  The good news is that you have options, even if you are on the other side of the world.  I would like to direct you to two recent articles on have written which explain your legal and strategic options to get your money back.

1. Resolving a dispute: Demand letters and legal options

2. “They took the money and ran!”

After you have read the two articles, if you would like to be introduced to an English speaking Lawyer in China, I would be happy to make an introduction to the lawyer who has helped me in similar situations.

I have also included my co-worker Mr. Whit Kelly at PassageMaker in on this conversation. He has been in similar situations as you describe above and if you need support to find a better supplier on your next order, please keep Whit in mind.

Please let me know how this situation works out for you.

Wishing you successful China sourcing!

Question answered by Mike Bellamy, host of “Ask the Experts” at the China Sourcing Information Center.

Mike Bellamy is an Advisory Board Member & Featured Blogger at the not-for-profit China Sourcing Information Center (www.ChinaSourcingInfo.org). He is also the author of, “The Essential Reference Guide to China Sourcing” (chinasourcinginfo.org/book) and founder of PassageMaker Sourcing Solutions (www.PSSchina.com )




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