Update: We have recently discovered www.SupplierBlacklist.com (SBL) which is a user generated list of bad suppliers. As of Dec 2012, we are no longer posting under-performing suppliers on the CSIC blog and encourage our readers to use SBL if they wish to expose a bad supplier or conduct due diligence.
While we hope the tools and educational resources for buyers found at the China Sourcing Information Center will help buyers have smooth and profitable relations with their suppliers in Asia, it is a sad fact that sometimes, despite the best intentions of the buyer, things go horribly wrong.
Buyers who have been harmed often desire to warn other buyers about under-performing suppliers. Unfortunately, at the moment there is no comprehensive forum which offers a comprehensive black list exposing bad suppliers and giving legit supplier the opportunity to clear their name if accused. Until such a list exists, I welcome buyers to send me their supplier complaints and I will be happy to:
a) Post them in my blog to warn other readers
b) Welcome to hear from the supplier if they have a counter argument to post
With that said, here is our latest posting:
Supplier Name/ Contact Details
www . beibeiele . com
Complaint made by:
Stephan in USA
We welcome feedback from the accused suppliers, but until we hear otherwise, in the words of the buyer below, it appears to be a fake company with fake products even issuing fake claims from customs department to get more money out of victim. Stephan has been referred by to an English speaking lawyer by CSIC in hopes of recovering his loses.
How the buyer and seller original met:
Google Search (no surprise there, try verified suppliers on www.GlobalSources.com next time)
Details (in words of the buyer):
Hello, I believe that I have been scammed for several thousand dollars by a web site beibeiele.com. I ordered a phone and watch four weeks ago and to date have not received the items. The company said that the items were held up in Chinese customs and levied 50 percent duty. The DHL tracking number they provided does not exist. I have the address and phone number that was given if anyone can help me. Stephan
Thank you for contacting us. Please confirm the following
a) What were the payment terms?
b) Can you cancel payment?
If this turns out to be a scam, I hope you will allow me to mention the scam on my blog and help other buyers avoid this trap.
Hello, Thanks for helping me. The payment terms were payment by bank wire or Western Union. They have a paypal logo on their site but they told me it does not work. I spoke with them many times via live chat. I was assured that my product would be insured and sent DHL. Later after sending the money to their bank information they sent via email I was issued a DHL tracking number. DHL has told me that there was never a DHL number registered with that number. I contacted the shipper again via live chat and email and was told that I was to wait the number would be registered soon.
After several weeks I contacted them again and told them I could not confirm the DHL number. They gave me a requested phone number and address of the company via email. I called several times and even had a Chinese business here in Philadelphia try. They even tried to order an item and talk to them via email and live talk but they would not deal with them.
I was sent a copy of a Chinese customs letter stating that an additional 1500 US as due on the items that were held up in Chinese customs. I was to send the 1500 US to them again via bank wire. There is an official seal on the Customs letter but it is just a copy and not an original so the stamp could not be confirmed. I contacted DHL and was informed that if customs was involved they should of been contacted since it was picked up and later would be shipped to the US. Only then would customs be involved but my Chinese contact here tells me that the customs is here in the US on the receiving end and that Chinese customs would not be involved.
I emailed and requested my money back. I requested that if the item was in customs lock up that I would pay to have it sent back to them so I can get a refund. I asked for the Chinese customs telephone number and address so I could contact them about the package and to date was never contacted on any of these requests.
The web site is still up and even has Chinese live talk offered now. It is a quite extensive and offers many items for sale. From what I can tell the bandits are very good at sucking a person in. I was too trusting and believed all that they told me via live talk. I feel so stupid. The bandits broke several national and international laws as well as forgery of a customs document. If caught I am sure they would find themselves in jail many years in China. I have the bank wire with the person’s name I wired the money to. Maybe I could have a legal person look into the bank and find out the person that owns and received the money. They are all in it. Receiving stolen goods is a chargeable offense even if they say they did not know where the money came from. It is of course too late to cancel. I can’t believe there are such thieves with the resources to manufacture such an elaborate scheme.
Any help please let me know. Stephan