I set out on a research project to form a general guideline to answer an inquiry we receive in its many forms every week: “my supplier did me wrong, I either can’t get in contact them or they won’t fix the problem. What can I do?” I started with the intention of writing a five page white paper and finished with a small blog post. Why? The answer is simply because there turned out to be so few options for a buyer who has been done wrong by a Chinese supplier. As an example, If you Google “Better Business Bureau China Equivalent” you’re led to a question being asked: “Is there a Better Business Bureau in Changzhou, China?” One of the replies was “That’s a good joke.” The other repliers put it in softer terms, but had the same general message. There is no Better Business Bureau in mainland China and nothing remotely close.
If your order has a large monetary value there are intermediary firms that can help, such as our friends at www.AsiaBridgeLaw.com who handle loss recover/dispute resolution by charging a fixed fee or % of recovered funds. However, many times we receive emails from buyers of relatively small monetary value. If these customers made their purchase through a service like PayPal they could try PayPal’s mediation services. However, the seller is most likely not going to respond and the only option you’re left with is receiving a chargeback. As the consumerist notes, this is a daunting, and most likely unsuccessful venture. (http://consumerist.com/2009/05/top-10-reasons-your-chargeback-will-be-denied.html_) If a service like Western Union is used, there are no options for the buyer to file a complaint.
So in the end the best thing you can do is help others avoid your same fate, and help prevent those who scammed you from doing it again. You can report the event to your local Better Business Bureau or to a site like www.SupplierBlacklist.com. I know that these are the answers you were hoping for but it’s the reality of the situation. Some helpful links to avoid these situations in the future are: