We bought USB sticks from this company and have had some problems for data input. We cannot contact this company with phone or email. Can you help us with what is happening?
To help you, I have a few questions and comments:
1. There are a lot of scammers targeting USB buyers, I hope this site and situation is unlike the one described at: Genuine products from China? If it turns out this supplier is a scam, please warn other buyers by adding this supplier to www.SupplierBlacklist.com.
2. I see from the webpage you sent me that this supplier claims to have a 5 star ranking with www.GlobalSources.com. While I don’t work for Global Sources, I know them well and it saddens me that a poor performing supplier like the one you have encountered not only brings you drama and financial loss, but it also affects the reputation of Global Sources. I am sure they would like to know about this vendor. Please do contact them directly at firstname.lastname@example.org to make them aware and ask that they consider removing this supplier from their directory.
3. If the supplier is legit but you are having communication problems, you may want to engage an agent, not only to handle communications, but also to advise on a QC plan, to ensure your money is protected. You can find service providers here: http://chinasourcinginfo.org/service-center/
4. Just in case the supplier still ignores you and your representatives, here are some ideas to get their attention:
What is the value of the order and terms of payment? If it is small, perhaps a demand lawyer from a Chinese lawyer would help.If it is large, then using a collection agency may be the best choice. If the order is too small, the collection agency may not to take on the project.
Do you have the following:
a) Purchase order under signature by supplier?
b) Proof of payment to the company listed on the PO or contract? (If the company you paid and the company you placed the order with are different, I am afraid you will have a hard time relying on the law to get your money back.)
c) Did you have the order inspected before the goods shipped out? If yes, please send the inspection report, it would help your case. (For your future reference, third party inspection agents only cost a few 100 USD to hire).
Let me know if you would like to be put in touch with sourcing agents, collection agents, inspection firms and/or a local lawyer. I am happy to make some introduction.
For your reference, the following posts and videos may be of interest:
Video 1: Finding Suppliers
Video 2: Evaluating Suppliers
Video 4: Project Management and Quality Control
Video 6: Leveraging Global Sources
Video 8: Avoiding Scams
Video 9: Returning Defective Products
Video 10: Resolving a Dispute
Question answered by Mike Bellamy, host of “Ask the Experts” at the China Sourcing Information Center.
Mike Bellamy is an Advisory Board Member & Featured Blogger at the not-for-profit China Sourcing Information Center (www.ChinaSourcingInfo.org). He is also the author of, “The Essential Reference Guide to China Sourcing” (chinasourcinginfo.org/book) and founder of PassageMaker Sourcing Solutions (www.PSSchina.com )