Verified supplier still let me down. The machine wasn’t to spec.

I purchased a machine from a Chinese supplier that we verified and seemed to be good. We paid in full, received the machine and now it does not meet specs provided to the supplier, what can I do to get back the money and send the machine back?

In order to answer that question, we would need to know additional information such as terms of the contract/PO, value of the machine, payment record, supplier details and such.

Please advise on the items above and I will do my best to offer some suggestions.

However, in the interest of time, the following blog posts/short videos may help you:

Video 4: Project Management and Quality Control
Video 8: Avoiding Scams
Video 9: Returning Defective Products
Video 10: Resolving a Dispute

How to buy a piece of production equipment in China.

If the supplier tricked you or underperformed, please add them to and expose them to the world.


On future orders, I would suggest two adjustments:

One: Structure your payments to performance. For example, don’t pay the final amount until the goods have been inspected.  Here are some related blog posts:

Payment tied to Performance = Protected Buyer

Payment terms in China

Best Practices : paying Chinese suppliers

Two: If you don’t have time to fly to China for an inspection, engage a 3rd party for a few 100 USD.  List of providers here for your reference.


Question answered by Mike Bellamy.

Advisory Board Member & Featured Blogger at the not-for-profit China Sourcing Information Center ( Author of “The Essential Reference Guide to China Sourcing” and founder of PassageMaker Sourcing Solutions.

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