This free service is made possible thanks to CSIC and Global Sources.
Each week our editors will pick the top questions from the mailbag and present them to the appropriate specialist on our panel of experts for review. We aim to have a response via e-mail within 7 work days. Q&A will be posted anonymously without stating contact details such as email, company name or website.
Before filling in the form below, please do a keyword search to review previously submitted questions. Here is the most common Q&A:
How do I confirm the seller is legitimate?
This article explains how to conduct affordable due diligence and confirm if the seller has the ability to produce your product at the desired level of quality. You may also want to watch the following short tutorials: Video 1: Finding Suppliers & Video 2: Evaluating Suppliers
How do I avoid scams?
The scams in China are constantly evolving. Do a keyword search for “scam” at CSIC to read about the latest scams and how to avoid them. Check out www.SupplierBlackList.com. You may also want to watch the following sort video: Avoiding Scams
I think I am the victim of a scam. What can I do?
The answer depends on two things: the amount of money involved and the type of scam. If you have been tricked by a scam artist operating under a false identity, there is very little you can do. Local police & embassy staff are overwhelmed and you will get little support unless the scam was very large (over 100,000 USD for example). CSIC can introduce an investigator, but the minimum fees are a few 1000 USD.
If you have been manipulated by a company in China, the chances of recovering your losses are much better assuming you have supporting evidence such as signed contracts and proof of payment. Contact CSIC if you would like to be introduced to lawyers and negotiators who can provide dispute resolution services. You may also want to read the blog post Resolving a dispute: Demand letters and legal options and watch this short video: Resolving a Dispute
I’m just getting started. What are the basics of China sourcing?
“China Sourcing Fundamentals” consists of 10 short video tutorials and is found on the CSIC home page.