Product Recall: What Importers & Manufacturers Need to Know

When we began importing products from Asia a few years ago, I distinctly recall my excitement about our new venture: this business, I thought, would be easy money. I imagined our company to be an air traffic controller, directing incoming products from China to soon-to-be customers after a quick layover at our warehouse. But I was naïve. The bewildering complexity of the process gradually became apparent as we encountered unexpected curve balls with each new transaction. It never ceases to amaze me how little we know: there are always new obstacles of which every new firm should be made aware, yet are not made aware. As an import firm, we are legally responsible for all liability associated with the manufacture and use of our products.

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