Is it too late to do anything if I receive bad quality products?

After goods have been received, is it too late do anything if the product’s quality is not acceptable? ANSWER: Unfortunately, unless you can check off the 5 items below, in most cases, especially if you order is small, the best advice is to “learn from your mistakes and do things right on your next order.…

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Resolving a dispute: Demand letters and legal options

QUESTION: Do you have a copy of a Chinese legal letter? We just got some USBs that were printed backward and want to sue this supplier. ANSWER: Before I get into the legal letter option, let me ask a question. At what stage did you realize the USB were printed wrong? Ideally you or an…

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