Best of March’s Asia Quality Focus Blog

AQF kickstarted March stressing the importance of the ‘three I’s.’ Later AQF added to that idea the importance of monitoring quality control inspectors. AQF also discussed acceptable quality limit (AQL) inspections and how to find relevant information. Lastly, AQF provided a list describing what should be under signature in a purchase order (PO). Quality Control’s…

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What If This Happened To You? Evaluating Liability at the Nth degree.

Here’s a worst-case scenario that can happen to just about anyone. Imagine you are buying batteries from a Chinese manufacturing company. Everything looks fine. You’ve negotiated the deal of a life-time. You even got the supplier to extend the warranty from one year to two explaining how you cannot accept the loss of profits from…

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Factory Didn’t Ship the Right Amount, Now They Won’t Reply.

Recently I became a victim of USB supplier called “XXXcare International Holdings Limited” based in Shenzhen. I ordered 3000 pieces of USB’s but received only 187 pieces. Now the sales representative seems offline in Skype and I am not sure how to recover the remaining goods. Please advise. Next time around, please utilize an inspection…

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Who is to Blame? Buyer, Seller, Shipper?

We are sending this query requesting your advice and assistant to resolve the problem we are facing for products received from China with completely different specification and the wrong material. It was a total loss . The shipment was insured and the Insurance Company is not very helpful. We have the following official documents under…

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Poor Quality Goods Already Delivered. What to do?

We have had a 2 deliveries (Qty 1,000) of Gel Mouse Pads from (removed) Technology (Shenzhen) Co., Limited. The last shipment was of very poor quality and unusable. After discussions via email with them we sent 400 of these back (at our expense) to (address removed) We have since been told that they cannot re-manufacture. …

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My Supplier Did Me Wrong

1. We purchased a container of garment rails 2. Arrived into our warehouse On unloading we undid one box which contained 8 rails and the feet were not attached and noted the rails were not to standard. It had the following problems: Not individually boxed as requested Rails faulty would not fit together Welding bad…

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